Shipping & Returns

Last updated: October 16, 2026

Where we ship

We ship within the United States only. You must be 18 or older to order.

Shipping cost

Shipping is calculated at checkout based on your address and the weight of your order, so you see the exact cost before you pay.

When your order ships

We pack orders by hand and ship them within 2 business days. When your order ships, we email you a tracking number and a link to follow your package. Delivery times depend on the carrier. If you need a different shipping method, email support@mg.shoguanwellness.com before you order.

Our arrival guarantee

If your bottle arrives open, damaged, leaking, or with a broken seal, tell us within 30 days of delivery. Send a photo of the bottle in its packaging to support@mg.shoguanwellness.com and we will replace it free of charge, or refund you if you prefer. You do not need to send the bottle back.

Returns

Because this is a personal-care product, we cannot take back bottles that have been opened or used.

Unopened bottles in their original sealed condition can be returned within 30 days of delivery for a refund of the product price. Email support@mg.shoguanwellness.com first and we will tell you where to send it. Return shipping is paid by the customer unless the return is covered by our arrival guarantee.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.

Lost or late packages

If your tracking shows no movement for 7 days, or it shows delivered but you cannot find it, email support@mg.shoguanwellness.com with your order number and we will work with the carrier to help.

Wrong address

Please check your shipping address at checkout. If a package is returned to us because of an incorrect address, we will reship it once you pay the shipping again.

Questions

Email support@mg.shoguanwellness.com or reply to any order email from us.