Privacy Policy

Last updated: October 16, 2026

This policy explains what information Shoguan Wellness ("we", "us") collects when you visit our website, buy from us, or contact us, and what we do with it.

What we collect

Order details: your name, email, phone number, shipping address, and what you bought.
Payment details: handled by our payment processor, Square. We never see or store your full card number.
Reviews: if you leave a review, we keep your name, city, email, rating, review text, and any photo you choose to upload.
Messages: anything you send us by email or through a form.
Basic technical data: our checkout and form pages may use cookies to keep your session working and to remember a checkout you started.
Site and ad analytics: how you use our site, such as the pages you visit, your device and how you found us. We use analytics and advertising tools such as Vercel Analytics, Google Analytics and the Meta (Facebook) Pixel, which may use cookies.

How we use it

To process, ship and support your order.
To send order emails, such as your confirmation and tracking number.
If you start a checkout and do not finish it, to send you up to two reminders.
To send occasional emails about our products. You can unsubscribe at any time using the link in any email.
If you agree when you sign up, to text or call you (including automated and AI-assisted calls). See Text messages below.
To understand how people use our site and to measure and improve our ads.
To verify reviews before we share them. We only post a review on our website after checking it, and we may contact you first.

Text messages

If you give us your mobile number and check a box to receive texts, we may text you. You choose separately whether to get order updates, such as confirmations and tracking, and marketing texts, such as tips and offers. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Agreeing to receive texts is never a condition of buying.

We do not share or sell your mobile number or text-message consent with third parties or affiliates for their marketing or promotional purposes. Text-message opt-in data and consent are not shared with any third parties, except the service that sends our messages on our behalf.

Who we share it with

We do not sell your personal information. We share it only with the companies that help us run the store, and only what they need:

Square, to process payments.
The software platform that runs our checkout, forms, emails and text messages.
Shipping carriers, to deliver your order.
Our website host.
Analytics and advertising partners such as Google and Meta, to measure our site and ads.

None of the sharing above includes your text-message opt-in or consent. We may also share information if the law requires it.

How long we keep it

We keep order records for as long as we need them for taxes, accounting and customer support. You can ask us to delete your information at any time, except records we are required by law to keep.

Your choices

You can ask to see, correct or delete the personal information we hold about you, or stop marketing emails, by emailing support@mg.shoguanwellness.com. Depending on where you live, such as California, you may have additional rights under state law, and we will honor them.

Age

Our products are for adults 18 and older. We do not knowingly collect information from anyone under 18.

Security

We use trusted providers and reasonable safeguards to protect your information. No system is perfectly secure, so we cannot guarantee absolute security.

Changes

If we change this policy, we will update the date at the top of this page.

Contact

Shoguan Wellness, support@mg.shoguanwellness.com.